Privacy Policy - Become You

Become You is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how your information is collected, used, stored, and disclosed in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

Personal Information

Personal information is information or an opinion that identifies an individual. This may include your name, address, email address, phone number, date of birth, and other identifying details.

We collect personal information for the primary purpose of providing health and wellbeing services, responding to enquiries, managing appointments, and communicating with you. We may also use your information for related administrative purposes where you would reasonably expect this.

Personal information may be collected through:

• intake and referral forms

• direct contact (in person, phone, email)

• our website

• third parties such as referrers (with your consent)

Sensitive Information

Sensitive information includes health information and other information defined as sensitive under the Privacy Act.

We collect and use sensitive information only:

• for the primary purpose of providing services to you

• for a directly related secondary purpose

• with your consent, or where required or authorised by law

Disclosure of Information

Your personal or health information may be disclosed:

• to other health professionals or referrers with your consent

• where required or authorised by law

We do not sell or rent your information.

Storage and Security

Your information is stored securely in electronic systems that are protected from misuse, loss, unauthorised access, modification, or disclosure.

When information is no longer required, we take reasonable steps to destroy or permanently de-identify it. Health records are retained for a minimum of 7 years, or longer where required by law.

Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. Requests should be made in writing. Identification may be required before information is released.

Policy Updates

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

Privacy Enquiries or Complaints

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Become You

Email: gabby@becomeyou.com.au

We take privacy concerns seriously and will respond to complaints promptly.